Engagements
Three ways to work with Blackpine.
The customer starts with the situation. Blackpine then defines the scope, authority, timing, responsibilities, deliverables, and commercial model appropriate to the work.
01Blackpine On-DemandPay-as-needed work for organizations that do not have a recurring Blackpine subscription.
02Blackpine Response RetainerPre-established incident-response relationship intended to reduce contracting and environment-discovery friction during an incident.
03Blackpine Managed SecurityRecurring security relationship covering agreed monitoring, endpoint protection, vulnerability management, account review, Security Desk support, and reporting.
Service commitments belong in the written agreement.
Response windows, coverage hours, supported products, monitoring responsibilities, escalation, access, data handling, and unused retainer capacity are not implied by the website.
Not sure which model fits?
Describe the problem first. Blackpine can determine whether the work is best handled on demand, through a response retainer, or as a recurring managed-security relationship.